Terms and conditions

Terms and conditions

Service Agreement

Service Agreement

Hana Grup Turizm Ltd Sti is a limited company trading under current Turkish legislation and it is registered with the Antalya Kurumlar VD. 456 036 5527. The company's registered office is ATSO- TURSAB ((A-4899)- TRANSPORT TURKEY(A-NET-D2.07.1390) Antalya Turkey.

Hana Grup Turizm Ltd Sti. also trades as "tr-transfer.com ", of which it has sole ownership.

For trading purposes, Hana Grup Turizm Ltd Sti. and the trademark "tr-transfer.com " have the registered use of the telephone number (+90) 242 316 0271 , and operate through the following website: tr-transfer.com with e-mail address info@hanatravel.com

Before requesting a service offered electronically on the tr-transfer.com website customers should ensure that they have read and understood the terms and conditions as laid out hereunder as these terms and conditions will govern any subsequent contract.

If you do not understand any of the contract conditions, we strongly recommend that you contact Customer Service before proceeding with any contract.

All postal correspondence should be sent to our Customer Service department; however we recommend the use of email to contact us as it is faster and more reliable than postal services.


a. tr-transfer.com website and the customer care help desk are currently available in English , Turkish , french , Arabic Rusian and German .

b. Language Disclaimer - Hana Grup Turizm Ltd Sti. pay great attention to the quality of the translation of its websites and Terms & Conditions. However, in the event of any discrepancy, the Turkish version shall prevail.


a. Through its websites, tr-transfer.com offers services as an agent for the contracting of travel transfers for individuals or groups.

b. tr-transfersole responsibility is as an agent for the parties concerned.

c. Upon entering into a contract with tr-transfer.com the company will undertake the necessary formalities to contract the transfer service. This contract shall be deemed confirmed once the service supplier accepts the transfer request and notifies the customer of tr-transfer.com of this acceptance.

d. Your contract for services is between you and the supplier, and not with us. As agent we accept no responsibility for the provision of the service you booked. We are responsible for providing information on our website about the services available for booking; providing the technology to enable you to make a service booking request, passing the service booking request details that you send to us via our website to your supplier

e. tr-transfer.com cannot be held liable for incidents that may occur in the rendering of the service, more specifically illnesses, personal injuries or death, unless caused by their negligence. Any compensation for accident, illness or death resulting from the use of the transfer service must be addressed to the direct supplier of that service and shall be subject to the laws and to the jurisdiction of the country in which the service is effectively provided.

f. tr-transfer.com sole responsibility and liability is as an agent for each transfer supplier by providing the supplier with an online booking service using the customers’ details as entered on tr-transfer’s website. Some service suppliers may have additional contract conditions of their own. Tr-transfer is not liable for losses or damages that may occur through the incorrect processing by the service supplier of a customer’s reservation details.

g. tr-transfer is absolved of all liability whatsoever where the customer makes a contract directly with the service supplier.

Online Contracting Procedure

a. tr-transfer.com offers a range of services to which the suppliers have given their accord.

b. The contract becomes legally binding only when tr-transfer.com receives confirmation from the supplier that the requested service is available and the customer of tr-transfer.com has been notified of this fact by email. In the event of the service supplier being unable to provide the requested service, the customer will be informed and reimbursed the full amount by the same method as the payment was made.

c. The booking voucher which must be presented to tr-transfer’s service supplier will be made available to you at the time of email confirmation by tr-transfer.com. This should be printed out so that it is readily available for inspection by the service supplier when requested during the transfer. It is recommended that customers should print out and carry with them all communications between the parties in addition to the transfer voucher itself.

d. It is strongly recommended that website customers read all the terms and conditions of the offers in detail, and carefully check the details of their reservations and confirmations before submitting their request to tr-transfer.com

e. The liability for the provision of transfer services between the customer and the service supplier is restricted solely to those two parties between whom the service has been the contracted. tr-transfer liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between the customer and supplier. Any liabilities resulting from the provision of the transfer service shall be the sole responsibility of the service provider and their insurance companies.

No Liability for Credit Card Transactions

tr-transfer makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorized charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, tr-transfer shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

 Cancellations - Changes

Any cancellation of contract must be made in writing by fax or e-mail addressed to the central reservations office of tr-transfer. More than 48 hours from the date of commencement of the first transfer service described in the booking voucher 100% of monies will be refunded. Between 48-24 hours from the date of the commencement of the first transfer service described in the booking voucher 50% of monies will be refunded. Less than 24 hours from the date of the first transfer service described in the booking voucher no monies will be refunded. Please contact customer service by email if you require a cancellation note to claim against your tour operator, airline, or travel insurance.

 Any changes must be sent in writing by email to info@hanatravel.com prior to the date of travel. More than 24 hours from the date of commencement of the first transfer service described in the booking voucher, changes are available without extra payment, less than 24 hours of transfer date extra payment acceptable depends on supplier and changes, the customer is liable for any increased service cost resulting from requested change. All changes subject to availability & acceptance by supplier.

No Liability

a. Prior to making a booking, you should ensure that you have reviewed the travel services provider's terms and conditions and that they are acceptable to you.

b. tr-transfer shall not accept any liability for losses, additional expenses or any claim for any obligatory hangs in accommodation or other travel services due to your sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed.

Neither tr-transfer.com nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of any information, products, services, and/or the materials offered through this website, including but not limited to, loss of data, income profit or opportunity, loss of or damage to property and claims of third parties, or any indirect or consequential loss or damage, or such loss or damages were reasonably foreseeable.

c. We do not accept responsibility for any information about the service that we pass on to you in good faith. Information about services, mode of transport, journey times, pick up and drop off times and distances are approximate and for guidance only and not a commitment by tr-transfer.com that they will be provided as stated on our website.

d. Your Supplier will make all reasonable efforts to arrive at the pick-up point at the time specified on your voucher, but this is not guaranteed. We accept no liability for this delay or any additional services for delays.

e. For private transportation services from the airport, the driver shall wait a maximum of 60 minutes from the time of flight arrival specified on your voucher. The waiting time by the driver from any other pick up point shall be restricted to 15 minutes from the time stated on your voucher.

f. It is your responsibility to check the date, time and location on your voucher or subsequent e-mail communication from us for the pickup details of your transport service. You must ensure that the arrival time at the departure airport allows you to arrive least 10 minutes before the check-in desk opens (not closes) and under no circumstances less than two hours prior to the scheduled flight departure time.

g. Please note most Suppliers will not be liable for paying any compensation for any delays, cancellations or missed services due to unforeseeable circumstances or events beyond their control, including, without limitation, accidents suffered by third parties on the transportation route, police checkpoints, acts of terrorism or vandalism, extreme weather conditions or strikes.

h. The transport shall be carried out between the points of origin and destination specified on your voucher. It is your responsibility to provide a complete and accurate address that includes a street name and number. With private transport, the vehicle shall take you to, or pick you up as close as possible to your accommodation, taking into account the physical characteristics of the vehicle and access to the contracted address. With shared shuttle services you will be transferred to your accommodation or the nearest drop-off point to your accommodation. With Public transport you will be dropped off and collected at bus stops, bus stations, etc.

i. The category of vehicle in which the transport service shall be provided is not guaranteed and the Supplier has absolute discretion to substitute the vehicle without liability to you. Sometimes the vehicle may need to be substituted if it means that the service can be provided in circumstances where it would not otherwise be possible

j. Flight delays from original scheduled flight time of up to 3 hours are included. With Flight delays over 3 hours you must contact the tr-transfer.com to request the vehicle be kept waiting. An additional fee is payable in advance of the transport service. If you do not do this, the service will not be provided.

k. For private transfer, if you fail to be at the pick-up point within 15 minutes of the time specified on your voucher the supplier will try to contact you on the mobile telephone number you have provided. If it is not possible to speak to you by reason of no or poor connection, no signal, the voicemail is on or the call is unanswered, the service will not be provided and your supplier is not obliged to provide you with the service and a refund will not be made.

 All vehicles are insured in compliance with local law.

Modification of these terms and conditions

Hana Grup Turizm Ltd Sti reserves the right to change these terms as well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the terms accepted by you upon making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.

 You undertake to (tr-transfer.com) that you will not use this website for any purpose that is unlawful or prohibited by these Terms.

You confirm that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website. You understand that you are financially responsible for all uses of this website by you and those using your log-in information.

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Hana Travel Partners
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